4.3 Million Units Needed By 2035 to Fuel Multifamily Demand

The future of urban living is inherently mixed-use. As population density inevitably increases and real estate prices continue to soar, more apartments are being developed in mixed-use buildings and communities. This type of development can provide the post-pandemic demands of developers, owners, renters, and workers. 

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Here’s a look at some of the latest multifamily trends in mixed-use development across the United States. 

Multifamily Development on the Rise

There’s no denying that multifamily development is on the rise in the United States. The National Multifamily Housing Council and National Apartment Association’s latest research estimates we need to build 4.3 million units by 2035 — 600,000 to meet the current apartment shortage and an additional 3.7 million to keep up with annual demand.

The National Multifamily Housing Council and National Apartment Association’s latest research estimates we need to build 4.3 million units by 2035 — 600,000 to meet the current apartment shortage, and an additional 3.7 million to keep up with annual demand.

Multifamily development dropped after the Great Recession, resulting in a shortage of apartments. While development has started to ramp back up, demand has also been high. Multifamily units under construction are now at a historic high of 841,000 (seasonally adjusted) in June 2022.

Multifamily development dropped after the Great Recession, resulting in a shortage in apartments. While development has started to ramp back up, demand has also been high. Multifamily units under construction are now at a historic high of 841,000 (seasonally adjusted) in June 2022.

What’s driving this growth? Several factors include population growth (both domestic and foreign), increased urbanization, changing demographics (such as millennials delaying marriage and starting families later in life), and rising rental rates. All of these multifamily trends point to one thing: continued demand for multifamily housing in America’s cities. 

The Shift to Mixed-Use Development

One way developers are meeting this demand is by shifting their focus from traditional single-use developments (i.e., residential buildings, office towers, retail centers) to mixed-use developments that combine two or more uses (i.e., residential + retail, office + residential, etc.). 

Mixed-use developments have several advantages over single-use developments. For one, they’re a more efficient use of land — a crucial consideration given the premium placed on real estate in urban areas. They also tend to be more resilient to economic downturns since they provide a mix of uses that can appeal to various renters, buyers, investors, and tenants. And lastly, they create a more lively and vibrant streetscape that can contribute to the overall livability of a neighborhood or district. 

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It’s no surprise that we see a shift towards mixed-use development in America’s cities. Renters’ needs have changed in recent years, particularly with the popularity of working from home during and after the pandemic. This change fueled the spike in live-work-play developments, bringing living, working, and entertainment together in a central location. In fact, 49,100 live-work-play units were completed in 2020 — the peak year for these developments.

Further, the yearly supply of live-work-play developments quadrupled in the last 10 years, going from 10,000 in 2012 to 43,700 in 2021. These communities also represent more than 10% of today’s apartments, a significant jump from 2% before 2012.

Further, the yearly supply of live-work-play developments quadrupled in the last 10 years, going from 10,000 in 2012 to 43,700 in 2021. These communities also represent more than 10% of today’s apartments, a significant jump from 2% before 2012.

This multifamily trend is only expected to continue as developers look for ways to meet the growing demand for multifamily housing while maximizing land usage efficiency. 

What’s Next for Multifamily Development?

The COVID-19 pandemic has profoundly impacted virtually every aspect of American life — and the real estate industry is no exception. The pandemic has forced us to reexamine many aspects of our built environment, from office space design to residential amenity offerings. 

The COVID-19 pandemic has had a profound impact on virtually every aspect of American life — and the real estate industry is no exception. The pandemic has forced us to reexamine many aspects of our built environment, from office space design to residential amenity offerings.

And while it’s still too early to say definitively what changes will stick around long term, some emerging multifamily trends suggest the future for development in America’s cities. 

One such trend is an increased focus on health and wellness amenities — such as outdoor spaces for exercise and recreation, contactless access control systems, air filtration systems, and on-site health clinics — as renters place a greater emphasis on their health and well-being. 

Another multifamily trend is shifting from central business districts towards suburban locations as workers embrace remote work arrangements and seek out larger living spaces outside of dense urban areas. Lastly, we’re seeing a renewed interest in micro units and other small living spaces as renters seek affordability and flexibility in their housing arrangements. 

Reexamining Multifamily Trends to Plan for the Future of Development

Multifamily development is rising across the United States as developers strive to meet the growing demand for rental housing. One way they’re doing this is by shifting their focus from traditional single-use developments to mixed-use developments that combine two or more uses — a multifamily trend that is only expected to continue in the coming years as developers look for ways to maximize land usage efficiency. 

The COVID-19 pandemic has profoundly impacted virtually every aspect of American life — and the real estate industry is no exception — forcing us to reexamine many aspects of our built environment. It remains to be seen which changes will stick around long term. Still, some emerging multifamily trends suggest the future for multifamily development in America’s cities.

While you may be overwhelmed, the gear-up process for your marketing strategy can be a breeze with the right tools. This free inbound marketing kit includes four major tools we use in-house to outline our inbound marketing efforts and strategy.

Here’s Why 1 in 4 Millennial Renters Claim They Will ‘Rent Forever’

According to Census data, the millennial homeownership rate is currently 48.6%. That’s a significant drop from the ownership rates of previous generations.

And nearly 25% of millennials said they planned to always rent and not buy a home. Millennials entered prime homebuying age in the midst of the COVID-19 pandemic. At the same time, this generation overtook baby boomers as America's largest generation.

And nearly 25% of millennials said they planned always to rent and not buy a home. Millennials entered the prime homebuying age amid the COVID-19 pandemic. At the same time, this generation overtook baby boomers as America’s largest generation.

So, what’s behind this trend? And what impact does it have on the rental market? Let’s take a closer look.

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What’s driving millennial renters?

Several factors have contributed to the decrease in millennial homeownership. For one, the Great Recession left many millennials saddled with debt and uncertain about their financial future. As a result, many have chosen to rent instead of buy to keep their monthly expenses low.

In addition, the cost of living in many parts of the country has increased faster than wages, making it difficult for millennials to save up for a down payment on a home. And with student loan debt still weighing heavily on many young adults, buying a house is often seen as an unaffordable luxury. 

Giving millennials what they want

The future of multifamily apartments relies heavily on Gen Z and millennial renters. The impact they’re having on the economy is paramount.

Millennials are renting longer and waiting to get married. Their lifestyles drive the amenities, which are now heavily focused on bike storage, cyber cafes, resort-style pools, and dog parks. And they are no strangers to spending 60% of their income on housing — anything to be in the best locations.

Millennials are renting longer and waiting to get married. Their lifestyles drive the amenities, which are now heavily focused on bike storage, cyber cafes, resort-style pools, and dog parks. And they are no strangers to spending 60% of their income on housing — anything to be in the best locations.

So, what is the multifamily industry doing to target this coveted demographic? These lifestyle choices have largely altered multifamily development. Here are a few key trends being implemented throughout new construction projects to appeal to the millennial demographic:

  • Apartments are getting smaller, common areas are getting larger. Developers are doing more pocket courtyards and green spaces — all beautifully designed with Wi-Fi access.
  • More amenities. Millennials love bells and whistles, from interior finishes to reserved parking spots.
  • Pet amenities. This demographic loves their pets, and they’re looking for amenities that cater to their furry friends: dog parks, pet daycare, washing and grooming stations, etc.
  • Walkability. This is increasingly important to the millennial demographic, who are increasingly forgoing cars for public transportation.
  • Parking. Because more millennials are opting for bikes and public transportation, there is also a drastic reduction in the need for parking, which developers are taking into account for new projects.

What does this multifamily trend mean for the rental market? 

In short, demand for rentals is likely to continue to increase. As more millennials marry and start their families, they’ll need larger living spaces than they do currently. And since student loans and other debts will still burden most, renting will remain the more affordable option for many years. 

The decrease in millennial homeownership is a ripple effect on the rental market. As more young adults choose to rent instead of buy, demand for rentals will likely continue to rise in the coming years. Property managers and leasing agents should keep this trend in mind when marketing their units to potential renters.

The decrease in millennial homeownership is having a ripple effect on the rental market. As more young adults choose to rent instead of buy, demand for rentals is likely to continue to rise in the coming years. Property managers and leasing agents should keep this trend in mind when marketing their units to potential renters.

And this delay in homeownership is a multifamily trend that will not change anytime soon. In fact, Gen Z renters are poised to rent longer than generations before them, often by choice. If you compare it to the millennial generation, who waited longer to get married and start a family, Gen Z is expected to follow a similar path. This trend will undoubtedly extend their rental lifetime well into their professional years.

In the years ahead, it will be paramount for industry leaders to alter how they market to millennials and the up-and-coming Gen Z renters. These generations prefer to communicate and search for apartments differently than their parents, so it will be paramount for property managers, agents, and multifamily marketers to take note of this change.

While you may be overwhelmed, the gear-up process for your marketing strategy can be a breeze with the right tools. This free inbound marketing kit includes four major tools we use in-house to outline our inbound marketing efforts and strategy.

Just because you are working from home, doesn’t mean you have to drink alone. Have you ever tried hosting a virtual happy hour for your team?

The coronavirus pandemic has altered the way nearly every organization conducts business, but luckily for the Criterion.B team, we’ve worked remotely now for a couple of months.

Our team has quickly learned the ins and outs of working from home, and with team members spread across the country, we understand how important it is to stay connected and communicate regularly with all team members.

However, working from home shouldn’t be all about boring Zoom meetings and pesky “reply all” email notifications.

We’ve found several ways to conduct team-building exercises virtually so that all team members can participate — and we’re sharing one of these exercises with you today.

How to Host a Virtual Happy Hour

Hosting a virtual happy hour for your team is pretty straightforward. Set a time, create a meeting, and make sure to get it on the calendar. Instruct everyone on your team to bring their drink of choice.

But why not add a fun twist? Recently, the Criterion.B team turned happy hour into a bit of friendly competition.

Each team member was tasked with creating their own themed cocktail (or mocktail) with plans to present their drink at the meeting and vote on their favorite. We chose to have a Spring and Easter-themed happy hour, and boy did our team deliver on this theme!

From “Buzzed Bunny” cocktails to Peeps-infused drinks, everyone went all out playing bartender in their own kitchens. We presented our drinks, including fun names we gave to our cocktails, then voted on our favorite. The winner took home an Amazon gift card.

Need a few cocktail ideas? We’re including our team’s recipes below. If you recreate these drinks, be sure to tag us on social media!

Buzzed Bunny

1 Orange Gatorade

2 Shots of Jack Daniels

½ C. Pino Grigio Wine

2 Tbs. Lime Juice

Blueberries and Raspberries

Tajin Salt

Instructions:

  • Add liquids to a glass along with the berries. Dip the glass in a little lime juice then line the rim with the Tajin salt.

The Naughty Peep (Jell-o Shot)

1 Packet Blue Raspberry Jell-o

Vodka

Whipped Cream

1 Bird Peep

Instructions:

  • Create blue Jell-o mix according to the box and add in the desired amount of vodka. 
  • Pour the Jell-o into small cups or shot glasses. Set in the fridge overnight.
  • Top shots with whipped cream and 1 bird peep.

Easter Buzz

Iced Hot Chocolate

1 Packet Hot Chocolate

6 Oz. Milk

1 Shot of Bailey’s Irish Cream

Caramel Syrup

Whipped Cream

Bird’s Nest Garnish

1 Bird Peep

Robin Egg Chocolate Candies

Melting Caramel

Instructions: 

  • Start by making the hot chocolate with Bailey’s Irish Cream and cool in the fridge for at least an hour. While the hot chocolate is cooling, melt the caramel to make the bird nest. 
  • Take a greased stemless wine glass (or anything with round bottom) and drizzle the liquid caramel back and forth making a “nest” like shape. Let caramel harden in the fridge with hot chocolate. 
  • When ready to serve, pour hot chocolate into a glass and drizzle caramel syrup to taste. Add whip topping on the top. 
  • Carefully remove the caramel nest from the glass and place on top. Add the peep and robin eggs.

Blooming Orange Cocktail

1 Oz. Casamigos Tequila

Splash of Dole Pineapple Juice

Fresh Orange Slices

1 Squeezed Lime Wedge

1 Lime for Garnish

Instructions:

  • Line your glass with fresh orange slices, then add all ingredients. Garnish with a lime and enjoy!

Mango Sunrise

1 C. Frozen Mango

1 C. Lemon Lime Bubbly Water

½ C. Ice

¼ C. Mango Nectar

⅛ C. Simple Syrup

Instructions:

  • Blend all ingredients until smooth!

Frozen Violet Vodka Lemonade

3 C. Ice

12 Oz. Frozen Lemonade Concentrate

½ C. Violet Syrup

2 Drops Red Food Coloring

2 Drops Blue Food Coloring

Desired Amount of Vodka

Lemon Circle for Garnish

Instructions:

  • Blend all ingredients together, then garnish with a lemon!

Blueberry Lemon Ginger Fizz

8 Oz. Vodka

2 Bottles Ginger Beer

2 Tsp. Sugar

2 Tsp. Fresh Ginger

2 C. Blueberries

Springs of Mint

1 Lemon

Instructions:

  • The night before serving these drinks, make ice cubes with lemon, blueberry, and mint. Squeeze lemon juice over the ice tray before adding water.
  • Mix your blueberries and add the sugar, ginger, and lemon juice into a glass. 
  • Add 1/3 cup of your blueberry mix and chopped mint to a shaker. Then add vodka and ice and muddle thoroughly.
  • Add lemon slices, blueberries, and mint to the bottle. Repeat with another shaker. 
  • Finally, add the ginger beer!

Greyhound

Gin

Diet Tonic Water

Club Soda

Fresh Lime

Splash of Grapefruit

Instructions:

Mix together your desired amount of gin, tonic water, and club soda in a glass. Add fresh lime and a splash of grapefruit. Garnish with a lime wedge.

Springtime Mixer (Gin & Juice)

Tanqueray Imported London Dry Gin

Orange Juice

Pineapple Juice

Guava Juice

Instructions:

Add your desired amount of gin and juices to a glass and garnish with an orange slice, if desired!

While you may be overwhelmed, the gear-up process for your marketing strategy can be a breeze with the right tools. This free inbound marketing kit includes four major tools we use in-house to outline our inbound marketing efforts and strategy.

As we prepare for the next year, it is important to reflect on the past year in order to grow and progress. What’s worked well? What hasn’t worked so well? How we can we improve?

Below are some examples of trends I expect to continue in the DFW office market next year:

Creative Space is King

Creative/loft office space in DFW used to be primarily occupied by marketing, advertising, and other “creative” industries. Today, we’re seeing all types of industries (legal, finance, professional services, etc.) demanding a more unique environment for their employees. This is accomplished by leasing older, redeveloped buildings or creating that aesthetic in a more typical highrise.

Exposed brick, stained concrete floors, copious natural light (for everyone, not just those with exterior private offices), and exposed ductwork — are the things many companies want as they attempt to create a workspace that promotes innovation and productivity. Many landlords are also more open-minded to less conventional ideas as they face increased competition from co-working spaces.

The War for Talent

With the risk of sounding like a broken record here, this has to be the most reoccurring theme in the Dallas-Fort Worth metroplex today. It has been an unprecedented time for corporate headquarter relocations to DFW over the past few years. In addition, millennials are the largest generation in the labor force, and prudent business owners are using their real estate as a competitive advantage for recruiting and retaining top talent.

Personnel costs are a much larger line item on a company’s balance sheet than real estate occupancy costs. I expect more companies to consider higher-priced buildings with additional amenities in live-work-play areas. By doing so, for many companies, the avoided costs of losing valuable employees and training new hires outweigh the additional occupancy costs. It could be its own bullet point, but employee happiness is critical for productivity.

Increased Parking “Squeeze”

Companies are designing more efficient workspaces and becoming denser, almost across the board. This is problematic for older buildings that were built to accommodate three parking spaces across 1,000 square feet in suburban markets and one space across 1,000 square feet in the Central Business District.

Companies are putting more people in less square footage by utilizing building amenity areas or creating larger “shared areas” within their spaces and attempting to offset higher rents. Securing additional parking spaces nearby is an obvious solution, but oftentimes, easier said than done. Some companies are offering incentives for their employees to ride DART or are relocating to a space that is in walkable proximity to a majority of their employees as a solution. It is also important to evaluate the maximum number of employees on-site on any given day versus the total number of employees.

Some Things Never Change

Not to contradict my “millennial schpeel” above, but I expect some companies will revert back to more traditional ways of working after making drastic changes over the past few years. Many companies that hopped on the “open office layout” trend a few years ago will realize that it does not work well for their specific business for whatever reason.

In the legal industry, the egalitarian layout of equally sized offices for associates and partners alike will likely change for many firms after making the switch within the past few years. (Side note: I still expect increased collaboration areas — such as open break rooms — even from companies that revert back to a less open layout with more private offices.)

As another example, IBM decided to end its “working from home” policy for a large sector of its workforce. IBM realized that a collaborative effort was more beneficial than the savings in real estate costs by having remote workers. Some people can work from a coffee shop and be just as or more productive than in an office, but some can’t. The challenge is finding the right balance between employee happiness and productivity.

Looking Forward to 2019

Overall, we’ve made huge progress in understanding that a happier worker is a more productive worker. This is beneficial to everyone as more and more companies place a higher emphasis on wellness, balance, and flexibility. While some of the newest trends do not work well for all industries, an increasing amount of companies in the Dallas-Fort Worth metroplex are making improvements that support employee well-being. I look forward to seeing how we progress in 2019.

This article was written by Jayson Montoya. He is an Executive Vice President with NAI Robert Lynn’s Office Division. He assists office space tenants and users with lease renewal negotiations, relocations, building purchases, and other real estate needs. You can reach him at 214-256-7136.

While you may be overwhelmed, the gear-up process for your marketing strategy can be a breeze with the right tools. This free inbound marketing kit includes four major tools we use in-house to outline our inbound marketing efforts and strategy.

“Feedback is the breakfast of champions.” — Brian Halligan, CEO, HubSpot

Every day, business leaders, media outlets, and best-selling authors spout advice on how to run a business and their idea of what it means to be successful. At the core of any business, the secret sauce lies in customer service and developing an effective customer feedback program.

If you don’t know what’s wrong with your products or services, how can you improve them and drive sales? Likewise, if you don’t know what you are doing right, you can’t build a structure based on those wins.

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

According to HubSpot research, trust in business has eroded. In fact, 55 percent of customers do not trust businesses they buy from as much as they used to, and 65 percent do not trust company press releases or advertisements.

But they do trust their peers, and gathering customer feedback is the key to creating brand loyalty, Cambria Davies, Product Manager at HubSpot, told attendees during her presentation at Inbound 2018 in Boston.

customer feedback program

What’s the Benefit of a Customer Feedback Program?

Did you know that the No. 1 most common source of new leads are referrals? Or that it costs 5 to 25 times more money to acquire new customers than to keep existing ones happy?

Loyal customers grow a business much quicker than marketing or sales, and it all begins with gathering customer feedback.

“In order to delight, you have to understand what customers expect of you and the current state of your customer experience,” said Davies. “However, companies are more and more out of touch with how their customers really feel, often because they are not collecting actionable feedback.”

The default for many marketers is to draft a standard satisfaction survey and email it to all customers. However, if you want to receive actionable, invaluable feedback from your customers, then it’s time to develop a sustainable framework for measuring their satisfaction.

Establish Listening Posts

When developing a customer feedback program, it’s crucial not to take a “tunnel-vision approach.” In other words, do not bulk customer dissatisfaction together or assume all customers have the same experience. Many organizations generalize the obvious: they know customers do not want to wait on hold or be transferred to an answering service. But these aren’t specific to that business so they won’t help you create a personalized plan.

Organizations must move past these obvious customer dissatisfactions and take a deeper dive with listening posts. This serves as a way that companies can assess the customer experience at an individual and aggregate level, then identify both pain points and positive feedback.

To start, you must “define your customer journey and what you are looking to learn at key customer milestones,” said Davies. “Then align the right survey methods with your goals and start collecting feedback,” said Davies.

Your organization should collect feedback through a variety of listening posts, including:

  • Social Media
  • Online Review Sites
  • Talking to Front-Line Employees
  • Client Testimonials
  • Satisfaction Surveys
  • Direct Client Communications

Understand Customer Sentiment

After gathering your customer feedback, then what? It’s important to make sure that your customer’s complaints do not fall on deaf ears, said Davies. Determine the common themes and root causes of your customer’s experiences. Then gather corollary data from support requests, sales, and services, and start categorizing common themes and patterns.

Do multiple service requests indicate issues with usability? Have you received a series of complaints regarding pricing or billing? Identifying themes will help you drill down into specific problem areas that need to be addressed.

For example, if several clients love the product but have recurrent issues with the reporting structure, you can determine that the feedback theme is “reporting” and the specific problem area is “functionality.”

Improve the Customer Experience

Once you have determined common themes and problem areas, it’s time to take action to improve the customer experience. First, prioritize changes that matter, said Davies. Analyze the common themes and number of complaints or requests for each problem area.

If you received 50 requests for improved reporting functionality but only five requests for quicker response time, you know reporting is a higher priority. Set up a timeline and arrange which problem areas need to be addressed now, tomorrow, next week, and next quarter.

Next, develop and implement an action plan, then measure and share progress to keep your team on track. Consider forming a committee that meets monthly to make actionable decisions, reinforce the importance of enhancing customer experience, and remove barriers that might prohibit progress.

Finally, arrange for one-on-one follow-ups with the affected customers to let them know their feedback is making a difference. Follow-ups do not have to be a direct phone call; in fact, they can be a personalized email template or a simple handwritten note letting the customer know their voice was heard.

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

Is remote work the way of the future? According to guest speakers at the recent Inbound 2018 conference in Boston, building a remote team is a recipe for company growth and success.

While working remotely is not a suitable avenue for all businesses, when executed correctly it can offer many benefits to small and large companies alike.

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

However, senior leadership often struggles with the real-world implications of building a remote team. How do you know your employees are working? Are there ways you can help them feel connected, even though they are miles apart?

These are the questions managers face when developing a remotely distributed team.

For project management company Trello, a work-from-home strategy has proven immensely successful. In fact, 70 percent of Trello’s 150-member team is remotely distributed, Head of Marketing Stella Garber told attendees at Inbound 2018.

Benefits of Building a Remote Team

Working remotely allows the Trello team to “eat our own dog food,” said Garber, referring to the fact that all team members utilize the company’s project management tool. “We are using [Trello] for the same reasons as our customers. We are experiencing the same pain points, so we understand their requests.”

However, using the Trello tool isn’t the only reason the team opted to go remote. There are various other benefits for the company, leadership, and employees that helped grow the Trello brand to where it is today.

For example, remote teams allow a company to hire new members without geographic limitations. This enables them to hire the very best candidates globally without worrying about location restrictions.

Additionally, Trello has experienced higher retention for remote employees. Several studies have revealed that remote workers are actually happier and more productive than those who work in office. With so many distractions in today’s office world, employees ultimately end up working longer hours to make up for lost time.

“Someone from my team just went remote a couple of weeks ago,” said Garber. “I asked her, ‘What are your impressions?’ She said, ‘The biggest thing is that I’m getting so much more work done.’ If you can control your work environment, then you are more productive. It’s not rocket science.”

Rules for Engagement

Remote work is not for everyone; it requires a lot of effort and resources, in addition to organizational buy-in. When building a remote team, leadership should have standards, rather than exceptions, according to Garber. In other words, all team members should abide by a common set of rules.

For Trello, the team is held accountable to the following rules:

1. Assume Remote

Regardless of whether an employee is in the office or not, all team members must “assume remote.” For example, if five employees have a meeting scheduled but one of them is working outside the office, then all team members will dial in via a video conference from their desks. This way, there is consistency on the call. The key is to avoid situations where remote workers will feel ostracized, and to create an environment where everyone is part of the team.

2. Create a Dedicated Working Space

For Trello’s team, employees must each have a dedicated space for working. This space includes a desk, chair, quiet room, and a door that closes. Employees cannot work from their kitchen, couch, coffee shop, etc. From a noisy atmosphere that is not suitable for video meetings or calls to a sketchy internet connection, public spaces are often unreliable locations. In addition, all team members must have dedicated childcare to ensure they are giving their work undivided attention.

3. Default to Over-Communicating

In a typical office environment, many strategy sessions or shared ideas occur when team members bump into each other in the hallway or kitchen. This is an interaction that remote workers do not share, which is why it’s important for all team members to over-communicate across various channels.

At Trello, the team has a rule that “if you have something important to say, say it three times in different venues to make sure you are heard,” said Garber. Never make the assumption that your Slack message or email was received.

4. Make Time for Facetime

Slack and email can only go so far; face-to-face conversations will really drive your business. However, video conference calls are not just for meetings and strategy sessions. Just as you would in a typical office environment, it’s crucial to get to know your team as people. Employees across various departments should schedule time with each other to connect, interact, and build relationships.

5. Make it Fun

While there are many benefits of building a remote team, perhaps the most impactful is the cost savings of not leasing office space. But to upkeep morale and maintain a happy workforce, leaders need to funnel some of those saved expenses into off-site trips, team-building events, and other fun activities.

For example, many of Trello’s remote workers will get together for “biweekly jam sessions” where they will play some icebreaker games to get to know each other or grab a beer for happy hour. The Trello team also utilizes Slack to create fun channels for non-work banter to recreate those “water-cooler conversations” that occur in a typical office environment, said Garber. For example, Trello has a channel for cat people, dog people, an outfit of the day channel, and others that draw employees together over shared interests.

The Trust Factor

When building a remote team, successful implementation all boils down to one thing: trust.

“How do you know when a person is working? Well, how do you know they are working when they are in the office? Trust,” said Garber.

In the end, it’s all about trusting your remote workers but checking in regularly. Whether through periodic check-ins to see what projects are currently on their plate or a weekly one-on-one video call, leaders need to clearly articulate their goals, then follow up to track the employee’s work product.

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

It was not long ago that landlords had it easy. Pop in a small building deli so that your tenants do not have to leave the property if they need a quick meal and they were satisfied. Over the past five years, however, there has been a huge shift in the importance of building amenities.

Today, companies are placing a much greater emphasis on employee happiness, wellness, and flexibility. As Mark Cuban said, “everyone is a free agent” in today’s job market. Not only is a business owner required to recruit well — once they have hired that potential “all-star,” how do they retain them?

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

Utilizing Building Amenities to Gain an Edge

There are numerous ways businesses use their office space to promote company culture and increase productivity. However, what must landlords do to get an edge in today’s competitive and busy office market?

In Downtown Dallas, it is normal and necessary for buildings to have expanded amenity packages. The larger buildings, high density, and parking situation in the area make it much easier to support and justify a full-service gym, convenience store, or food court.

As tenants tour smaller buildings in suburban markets, they will be in for a pleasant surprise as they notice that even smaller buildings are adding all types of amenities and services in hopes of increasing occupancy.

Below are a few of the basics we are seeing, even in smaller office buildings:

  • Upgraded building deli or “grab ‘n go” lunch area — that actually offer good food!
  • Fitness facility, complete with towel service, state-of-the-art equipment, trainers, and workout classes
  • Shared conference facility — an area that “pops,” not just some spare office they could not lease
  • Common area lounge equipped with high-speed Wi-Fi where employees can get away from their desk

A Growing Office Market

Demand for office space in the Dallas-Fort Worth metroplex is at an all-time high, thanks to a booming economy, no state income tax, easy access to international airports, low cost of living, and a solid labor force. Businesses in many different sectors are growing and there have been several corporate headquarter relocations to our city over the past few years.

As companies compete for talent, it is imperative that they offer their employees as many benefits and “perks” as possible. As business owners evaluate their office building options, it is clear that many favor buildings that offer a full “experience” and motivate employees in the workplace. This is causing these types of building amenities and services to become the norm in the DFW office market.

Many landlords are getting more creative, adding the following building amenities to set themselves apart from the competition:

  • Putting greens and driving range simulators to entertain the golf-lovers
  • Daily food delivery services like Foodsby
  • Shuttles to nearby retail restaurants and shops to offer additional convenience for employees and residents alike
  • Beer tap or kegs (free beer!)

Measuring Success Through Implementation

Some landlords are more successful than others with their implementation of building amenities. But providing these benefits to office tenants is not always easy. In some buildings, I see tenants utilizing the amenities frequently; in others, not so much.

Building architecture, current vacancies, building location, and employee type all impact what a landlord is able to provide. However, it’s important to offer these amenities to remain competitive as well as to give tenants the opportunity to motivate and delight their employees.

Ready to hit the “GO” button on your campaign? Before you dive in, make sure you’ve dotted all your I’s and crossed all your T’s. This free checklist will help you cover all your bases.

This article was written by Jayson Montoya. He is an Executive Vice President with NAI Robert Lynn’s Office Division. He assists office space tenants and users with lease renewal negotiations, relocations, building purchases, and other real estate needs. He can be reached at 214-256-7136.

Rentlytics, a provider of a SaaS-based data analytics platform for the multifamily industry, knows that creating great content is one of the best ways to generate leads, which is why they enlisted the help of Criterion.B to bring their content marketing campaigns to life.

Knowing the popularity and perceived value of eBooks among Rentlytics’ target audience, the Criterion.B team went right to work to deliver high-quality content that would drive engagement.

14 Multifamily SEO Facts You Didn't Know (Plus Tips for Implementing these SEO Tips Into Your Multifamily Marketing Strategy)

The Process

Our content writers and designers collaborated to create an educational and engaging eBook filled with valuable information geared toward Rentlytics’ buyer persona.

We researched and developed 15 pages of copy focused on a highly relevant topic in the multifamily industry — “Why You Need Business Intelligence in Your 2019 Budget (and How to Get It).”

Our team also set out to deliver an eBook that matched Rentlytics’ branding while incorporating new design elements inspired by innovation, technology, and the future of multifamily.

The finished eBook demonstrates the quality of work our team produces in order to earn engagement for our clients and showcases a perfect marriage between strong design and compelling content.

The Results

While quality long-form content is a great way to drive engagement, downloadable offers can drive even better results when paired with a robust marketing distribution strategy.

With our attractively designed eBook in hand, the Rentlytics team pushed the offer through various channels including an email blast, newsletters, their blog, and social media. Our eBook, coupled with their robust distribution strategy, resulted in more than 500 downloads — and counting!

Download and view the complete eBook here to see for yourself! Interested in learning more about Criterion.B and our past successful projects?

14 Multifamily SEO Facts You Didn't Know (Plus Tips for Implementing these SEO Tips Into Your Multifamily Marketing Strategy)

Should I hire an inbound marketing agency? This is a question that comes up naturally as businesses discover the inbound process.

Inbound marketing is a complex and intensive marketing methodology that offers a strong ROI when implemented but can be difficult to navigate. While a number of businesses opt to utilize the inbound methodology in-house, many others prefer to employ an inbound marketing agency.

How can different marketing methods impact your brand? This marketing story infographic looks at four popular marketing methods and explains how each impact a fictional company looking to grow and expand. Discover how these different methods could impact your business.

As an inbound marketing agency, we admit to holding an amount of bias in this area. However, we believe that the points can be viewed objectively in spite of this.

Understanding the Complexity of Inbound and Success

To take on an inbound marketing approach, you must first understand what it takes to run a successful inbound marketing campaign. An inbound campaign is comprised of multiple bits and pieces working together to accomplish a specific goal. That goal may vary by campaign, but should still utilize the same fundamental resources and tools.

Being fundamentally content focused, people confuse inbound marketing with content marketing. In reality, inbound marketing is much more complex. Inbound utilizes content but is also reliant on a strategy to target that content and use tools like forms, landing pages, and offers to gather the proper information from prospects in order to convert them.  

The success of inbound content, however,  is dependent on other aspects. For example, comprehensive knowledge of your persona’s buyer’s journey and of lead qualification for your business are important. Without these factors, your content could fail to attract the desired audience. Or, you may be able to attract the audience, but fail to convert and qualify them properly due to asking the wrong questions. Items like content creation are also heavily dependent on the processes you have in place. Without processes and consistency, you could fail to build a strong foundation. This, in turn, could impact the success of any ongoing inbound campaigns you choose to operate.

What does this mean for your inbound endeavors? Potentially nothing. Or potentially everything. A number of businesses are able to adopt and enact inbound with great success. Others try, and end up using an inbound marketing agency, or abandoning inbound altogether. The most important factor in your outcome is the level to which you understand the complexities of inbound marketing.

Taking the Inbound Marketing Agency Approach

If you choose to take the inbound marketing agency route when implementing your marketing endeavors, there’s a number of things to consider:

Pros

  • Bringing an inbound marketing agency onboard means having a team of experts to help guide and execute your strategy. This oftentimes means less error and higher efficiency.
  • Hiring a team rather than an individual means having the best of the best to generate your content, including designers, writers, and strategists.
  • Utilizing an inbound marketing agency allows you to focus on other factors of your business.
  • By using a team of experts, you ensure that all knowledge in the field is current and up to date.

Cons

  • An inbound marketing agency has the perception of being more expensive than in-house marketers. In reality, if you require the hiring of a team to implement your strategy, it might be comparable in cost. However, agency retainers tend to cause sticker-shock.
  • When working with an inbound marketing agency, possible communication gaps may exist. An agency will need time to develop knowledge in your field and to execute on your needs, as they are not in the office with you.
  • Negotiating project scope can be a challenge, as agencies have to balance your work with other clients. This means that when a project is underestimated in hours, issues may arise. This can potentially impact the project and/or your costs.
  • Agencies require kick-off time to educate themselves on your industry. They need to learn about your company to ensure your marketing system is in place.

Taking Inbound In-House

It can be tempting to take inbound marketing in-house but there are a number of factors that are positive and negative with this approach.

Pros

  • In-house marketing communication is much simpler and quicker. You will not have to onboard an inbound marketing agency or worry about passing along the right information. Instead, the team working on the marketing is local and aware.
  • Using a marketing manager or a small in-house team means being able to more easily align your marketing strategy with other business efforts.
  • An in-house team may be able to implement strategy more quickly because there’s not a learning curve.
  • Your team has sole control over strategy, and therefore control over the related decisions, successes, or failures.

Cons

  • Inbound marketing takes time to learn and even more time to perfect. This can be difficult for a team starting out.
  • Paying a salaried staff may cost as much if not more than a monthly inbound retainer.
  • If key staff members leave, a lot of training is lost and replacements may not have the same knowledge base.
  • Your staff will not have the same skill depth as professionals to produce top content and design.
  • An in-house team may also be spread too thin, especially starting out. Without a full team on board, your in-house department will likely wear multiple hats.

The Deciding Factor

If things are looking pretty even to you right about now, that’s because they are. For some companies, the choice between using an in-house team v. an inbound marketing agency is simple enough based on their needs. For others, it’s too early to determine which will work best for their company. The best thing to do when choosing? Keep in mind your goals, timeline, budget, and plans for scalability to determine which options will meet and support your business.

How can different marketing methods impact your brand? This marketing story infographic looks at four popular marketing methods and explains how each impact a fictional company looking to grow and expand. Discover how these different methods could impact your business.

When setting up your inbound marketing funnel, it can be easy to get caught up in the process of creating a campaign, qualifying leads, and creating content to push leads through.

While all of these are important aspects, new marketers can sometimes get too focused on these parts of the process rather than focusing on how the funnel operates as an encompassing entity. This can prove dangerous for businesses who fail to move beyond this narrow field of vision.

In truth, while inbound requires a thorough funnel to qualify leads, without lead generation the inbound funnel becomes stagnant.

Focusing on the Funnel

Inbound marketing is all about the marketing funnel, but for newcomers, it can be overwhelming. It’s not uncommon for those new to inbound to hash out campaign after campaign, paying painstaking attention to the buyer’s journey at each stage.

However, while campaigns are important, most people make the mistakes of focusing their upfront efforts on too many campaigns. Instead, your marketing efforts should be focused primarily on the top of the funnel, as this is where lead generation occurs. Without leads to generate, there are no leads to nurture.

This goal of lead generation is that a business can benefit from building an audience. A key tenant of content marketing is understanding the audience you are writing to and knowing your content tilt. Creating this niche for yourself allows you an audience that will continue to consume your content, and therefore, promises a steady visitation. From there, it’s a matter of converting this audience into leads. When you can do so consistently, your lead generation is considered “steady.”

Making Your Marketing Funnel Scalable

The key to any business growth is scalability. But how do you translate a marketing funnel to meet scalability needs? The first requirement is to look solely at the numbers. If you are struggling to bring in 1,500 web visitors per month and are only converting that traffic to leads at a rate of 3%, the outlook for company growth is not promising.

When faced with this kind of issue, it is important to make changes to your funnel, albeit one at a time. Again, your concern should be primarily on your traffic generation, or how to increase that visitation from 1,500. If nothing else, an increase in site traffic to something around 5,000 monthly with a steady lead rate of 3% can still have a great impact on your top-of-funnel leads from 45 a month to 150 a month.

But how do you increase this traffic to such a rate? Again, your focus should be content. Experimenting with your content tilt, increasing your content amount, and changing how you promote your content can all contribute to higher traffic.

Maintain Consistent Conversion Rates

Another important factor to a scalable marketing funnel? Maintaining consistent conversion rates. This means following best practices and business experience when it comes to your landing pages, forms, and offers. If your visitor-to-lead conversion rate is 5% and your lead-to-customer conversion rate is 1%, then it’s vital that those rates don’t change negatively. Ideally, these rates would even improve to allow for continued growth.

However, consistent rates allow you to account for the amount of lead generation you can expect in a month. And in turn, how many of those leads you can anticipate moving into the sales funnel. Through maintenance of your buyer’s journey content and feedback from your sales team, you can ensure your content is working in the way it should.

Keeping Up With the Content

For businesses seeing inbound success, it is tempting to lapse in your efforts or change direction due to comfortable growth. However, this can be incredibly damaging to your lead income. In order for your lead income to be consistent, content must also be consistent.

Again, we return to the issue of scalability. Knowing that content is the basis of lead generation, it’s important to maintain that generation to maintain results. But how do you do that without your content growing stale? It’s a matter of knowing your audience so that you can take a leading approach in content creation. Ideally, as you grow it should be simple for your business to put processes in place to make you a content machine. Taking the step to keep up with your content ensures your business is able to continue to grow with ease.

With the slow-to-start methods of inbound marketing, it may seem difficult to grow a business using this strategy alone. However, the power of inbound marketing to generate leads is a powerful tool for a business looking to grow. The key to continued success with inbound is to nourish this lead income to ensure your marketing funnel is working to full effect.