In the world of digital marketing, it can be hard to know which tactic works best. These days, a lot of businesses mistakenly focus too much of their digital marketing efforts on one specific tactic like blogging or social media. However, each part of your digital marketing strategy should fit together as one cohesive piece. Your website, social media presence, user experience (UX), customer experience (CX), etc. should all work together to create a successful inbound marketing plan.
Bring Them to You
Digital marketing and specifically inbound marketing is all about the consumer. However, it’s not about bombarding them with interruptive advertisements. It’s about providing relevant and helpful information to your customers. The internet has truly changed the flow of advertising because consumers are now able to research a product before making a purchase. As a marketing professional, it’s important to think of yourself more as a resource than a salesperson. People will want to come to you if you’re providing the right kind of information. When people see you as an asset, they’ll feel a sense of trust.
Research Your Audience
The first thing you need to do to serve as this resource to your consumer is to identify your audience. A multifamily property in downtown Dallas may know that a typical resident is a young professional between the ages of 23 and 30, but that doesn’t tell the whole story. Using market research, you can analyze who your target market is beyond the typical demographics, and begin to understand their needs, their pain points, and where they might seek out information.
A combination of market research and customer interviews can help you create buyer personas. Per HubSpot, a buyer persona is the creation of a semi-fictional profile. The persona profile should include a narrative of day-to-day interactions, demographic behavior, goals, pain points, what his/her search process has been, the type of experience desired, common objections, and a photo of your persona. Most businesses have multiple buyer personas to understand the full scope of the audience that uses their product or service. Having a unique profile for each persona is important. Your buyer personas should inform everything you do, and are integral to your digital marketing strategy.
The Perfect Content
Once you have a persona, the next step is attracting people through content creation. According to HubSpot, businesses should focus on “creating quality content that pulls people toward your company and product, where they naturally want to be. By aligning the content you publish with your customer’s interests, you naturally attract inbound traffic that you can then convert, close, and delight over time.”
Now here’s the caveat: According to SingleGrain, you should be spending about 80% of your time promoting your content and 20% of your time creating it. Think about it, If you have the world’s best content but people aren’t seeing it, what’s the point? It’s like the old adage about a tree falling in the forest when no one’s around to hear it — did it really fall? While creating relevant content is incredibly important, it’s the promotion of that content that is imperative.
Now, this is where the other elements of your digital marketing strategy can come into play. Each of these tactics should work together to build a well-rounded digital marketing campaign. These tactics are more effective working together because the inbound methodology builds on each tactic to create a strategy.
Digital Marketing Elements: Email, Web, Social Media
Email marketing, for example, is considered to be one of the strongest tactics for nurturing leads. Integrating a strong email campaign into your digital marketing strategy is an important part of converting leads to leases. However, it’s most effective when pushing out sharable content that will lead customers down a purchase path. Email marketing is also a great tool for tracking your target market so you can inform your content strategy. Based on the number of email opens and the clickthrough rate, you can see what kind of material your prospects are interested in.
This is also the case on your website. Automation allows you to track what your website visitors are doing on your site. Using this newly gathered information, you can help move leads along in a more personalized and effective way.
Knowing the content your audience is interested in is also helpful in social media as you’re able to show them what they want to see. Your user experience (UX) and customer experience (CX) also tie into this notion. The better the experience your potential clients have, the more interest they will have in moving forward with you. The same works for existing clients. About 83% of customers who experience positive interactions with brands are willing to offer referrals.
The integration of all aspects of the inbound methodology will differentiate you from the competition. You need more than a few social media pages or an automated email campaign to be successful. A full digital marketing strategy includes these elements and builds on them as a part of a comprehensive plan. It’s the combination of these strategies that will truly make your digital marketing strategy successful.